RECOMMENDATIONS FOR A SAFE AND EFFICIENT SERVICE WITH SATENA CARGA

Bogotá, December 2024 - SATENA, offers a safe and efficient cargo service. To ensure you have the best possible experience, here are some important recommendations:

• Authorized points: Remember that you can send and receive your cargo at any of our destinations where SATENA operates. The authorized points to offer this service are the cargo warehouses at each airport. It is important to go to these points, as this is how we guarantee the security of your shipments.
• Methods of payment: At our cargo holds at the airports, we accept cash and credit card payments. We remind you that we do not offer door-to-door service, so payment is only made over the counter at the point of origin.
• Shipping guide: At the end of the shipping and payment process, you will immediately receive your waybill. This document is essential for the tracking and security of your cargo.

We appreciate your trust in SATENA Carga and we are committed to provide you with the best possible service. If you have any questions or need assistance, please do not hesitate to contact us at 311 236 29 69.

About SATENA:
SATENA, Colombia's state-owned airline, was founded in 1962. Since its inception, it has played a fundamental role in the air connectivity of remote and difficult to access regions of the country. Its main objective is to provide air transportation services to remote communities, promoting socioeconomic development and tourism in these regions. Throughout these 62 years, the airline has managed to expand its route network, connecting cities and destinations that were previously unreachable for many. Its commitment is based on reaching where no one else reaches, offering essential air connectivity for the development of various activities, such as tourism, commerce, and medical care in remote areas.