Quality objectives
Strengthen the state presence, social service and economic development to the community through air transportation to strategic regions focused on service and customer satisfaction.
Guarantee the management of the Company, which is capable of fulfilling its contractual, labor, and different obligations, as well as presenting positive results in its management that allow it to increase its assets and guarantee resources for the fulfillment of the mission of the airline.
Provide the best flight experience with a high quality service that truly meets the needs and expectations of Customers. The SATENA Flight Experience starts from the Client's first contact with our Company (Contact center, travel agency, commercial agency), including airports of origin and in flight; until the delivery of the luggage at the destination airport and a possible post-sale activity, ensuring that customers are satisfied and satisfied with the service and attention received during their time at the airline.
Strengthen the set of values, principles and beliefs that members of an organization must have; offering defined ways of thinking that guide decision making and other activities for the development of human talent.
