Important information

To take into account

Passenger Transportation Contract

This document contains the contractual conditions that condition the provision of the service at SATENA and its users.

See Contract

Freight Transportation Contract

This document contains the contractual conditions that condition the provision of the service for the transport of Cargo.

See Contract

Passenger Guide

Manual on use and provision of air service.

See Guide 1 See Guide 2

User's manual

We invite our users, to know this Manual that collects the services we offer, in order to meet all your needs in terms of National air transport service.

See Manual

Rights and duties

You will find the Passenger Rights and Duties of SATENA

See Rights and duties

Policies - Conditions - Terms of Use

You will find the SATENA Policies, Conditions and Terms of Use

See information

Policy of Treatment and Protection of Personal Data

You will find SATENA Personal Data Protection and Treatment Policy

See information

Normativity

Law 1336 of 2009

Strengthen the spirit of the norm on the code of conduct to combat exploitation, pornography and sex tourism with girls, boys and adolescents.

See Law

Resolution 3840 of 2009

Regulation of aspects related to the code of conduct to combat exploitation, pornography and sex tourism with girls, boys and adolescents.

See Resolution

Resolution 04498 of 2001

It is based substantially on the standards established by civil aviation as a national air service regulatory entity.

See Regulations

Information of interest

Prevention and eradication of Commercial Sexual Exploitation of Children and Adolescents (CSEC)

Commercial Sexual Exploitation of Children and Adolescents (ESCNNA) - Prevention and eradication of commercial sexual exploitation of children and adolescents.

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